Refund policy

If you are not completely satisfied with your purchase, you may return or exchange it within 30 days from the date of receipt. Returned items must be in their original packaging and in new condition for full refund. Items must include all original tags, parts, manuals, and accessories. A refund will only be issued once the returned items are received and meets these requirements. Refunds will be issued back to the original method of payment used on the order. Original freight charges from the order are not refundable. “Clearance” items and custom orders are final sale and not eligible for return. For hygiene reasons, mouth guards and undergarments including sliding shorts are final sale and are not eligible for return or exchange. Gift cards are final sale.

Items being returned can either be brought to one of our retail locations or shipped back to us. We do not provide prepaid return labels and the customer is responsible for the return shipping cost. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store) Shipments sent via COD will not be accepted.

For all e-comm order returns, please email support@homerunsports.com to receive a Return Authorization number. We will then provide you with the appropriate return instructions and a mailing address for the closest Home Run Sports location to ship your package to.

If a package is delivered to you in a damaged condition, you have the option of refusing or accepting delivery. If you choose to accept the delivery of the damaged product, please contact us immediately and we will arrange a Return Authorization for the damaged item(s). Please try and leave the product and package in the original form in which you received it. This will assist our claim submission to the shipping company. We will do our best to replace your item(s) in new condition as quickly as possible (subject to availability).

In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately. We will do our best to get you the right product (subject to availability) as quickly as possible and arrange for a return shipment of any incorrect item(s).

If an order is incorrect and deemed a customer error, we will gladly accept returns up to 30 days after the order was placed. In these situations, the buyer will be responsible for return shipping costs with a return authorization generated prior to return. The return authorization must be clearly marked on the outside of the package in the address area on the package.

Warranty Returns require an original copy of the receipt to initiate the claim. All warranties follow the terms of the manufacturer and will be replaced or exchanged at their discretion and approval. Please refer to the terms of the manufacturer's warranty for any further conditions or limitations that may apply.

During your checkout process, the option to pay in installments is provided by Shop Pay with the following terms:

Rates from 0-31.99% APR (subject to provincial regulatory limitations). Payment options through Affirm Canada Holdings Ltd. ("Affirm") are subject to an eligibility check and depend on purchase amount, payment terms, vary by merchant, and may not be available in all provinces/territories. Minimum purchase and down payment may be required. For example, an $800 purchase could be 12 monthly payments of $72.21 at 15% APR for total repayment of $866.48 (credit charges of $66.48), or 4 interest-free payments of $200 every 2 weeks. Visit helpcenter.affirm.ca for more information.

Customer satisfaction is our main priority however Home Run Sports reserves the right to decline a return or exchange for any reason.